The accommodations described in this coverage alert are strictly applicable to COVID-19 and are only available for customers whose plan includes the applicable benefit. If an insured or their traveling companion become ill with COVID-19 while on their trip, that insured will not be subject to the Trip Interruption benefit’s five-day maximum limit for additional accommodation and transportation expenses (however, the maximum daily limit for such expenses and the maximum Trip Interruption benefit limit still apply). Trip cancellation and trip interruption if an insured, or that insured’s traveling companion or family member, becomes ill with COVID-19 either before or during the insured’s trip ( if your plan includes Trip Cancellation or Trip Interruption benefits, as applicable).Emergency medical care for an insured who becomes ill with COVID-19 while on their trip ( if your plan includes the Emergency Medical Care benefit).See your plan for details.įor a temporary period in response to the ongoing public health and travel crisis, we are currently accommodating claims under plans that do not include the new epidemic-related coverage for: These epidemic-related covered reasons do not cover all epidemic-related situations or losses. After purchase, you can view this information in the plan materials we send to you or on our website. You can view your plan’s benefits and any endorsements before you purchase by clicking the link in your online insurance offer or by requesting this information from us or your travel agent. To see if your plan includes these covered reasons, please review the covered reasons under each of your plan’s benefits, including any endorsements your plan may include. These covered reasons may not be available for all plans or in all jurisdictions. Please refer to plan details for more information. New covered reasons have been added for certain specific epidemic-related situations. However, we are pleased to announce the addition of epidemic-related covered reasons to some of our most popular insurance plans in response to COVID-19.įor plans that include the new Epidemic-Related Covered Reasons: We review every claim based on its unique facts and circumstances and are happy to answer any questions you may have.ĮPIDEMIC-RELATED COVERAGE AND SPECIAL PLAN ACCOMMODATIONS FOR COVID-19Ĭlaims due to known, foreseeable, or expected events, epidemics, government prohibitions, warnings, or travel advisories or fear of travel are generally not covered, and coverage can vary by state. We urge any customer who has a medical issue while traveling or who has any other question regarding their plan to call us or contact us online. Our assistance team is ready to help all of our customers who need help while traveling, such as locating medical facilities or rebooking transportation. We are here to fully understand the nature of your situation and provide assistance and applicable coverage under your plan.
COVID-19 became a known event on Januand was recognized as an epidemic as of February 3, 2020.Īllianz Global Assistance is currently assisting customers 24/7/365 who wish to change their travel plans, need travel assistance or would like to file a claim. COVID-19 is a known and evolving epidemic that is affecting travel worldwide, with continued spread and impacts expected.
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